Support & Warranty
We are committed to providing high-quality healing devices and unlimited customer service to our users throughout the world.
Warranty:
1. If used according to the instructions but found to be defective, HeaWea devices and accessories can be replaced or repaired for free within a guaranteed time.
| Product | Time |
|---|---|
| Heawea MicroGen Unit | 1 Year |
| MicroGen Cables | 6 Months |
The warranty does not cover:
- Damage caused by negligence or misuse of the device. (For example, scratches, liquid damage or unauthorized replacement of parts).
- Breakdown or damage caused by disassembling.
2. Service and repair are provided after the warranty period. Material and shipping costs will be charged as appropriate.
Support:
Dedicated Facebook community to ask questions, share experiences. Free access to our community here.
If anything is unclear or you have more questions, please feel free to send emails to support@heawea.com.
