We must first apologize for taking so long, but the good news is that the first batch of new cables has arrived. We are packing and sending them out right this very moment. More batches will come later, and we will start delivery as soon as we receive them. Please be patient.
The Advantages of New Cables
Immediately after unpacking, you will notice the unusual appearance of our new plugs: a golden one and a silver one. To avoid confusion, we gave high-power and low-power cables different colors, silver and gold, respectively. Since these cables are easily distinguishable, you will be less likely to use the wrong one.
Then there comes the new design. Along with the golden or silver wrap, our engineers redesigned the joint part that is more flexible and durable compared to the old ones. It is readily bendable but difficult to tear. Moreover, the covering material of the wire was also changed to give the cables a sense of advanced technology and extra protection.
The best new feature of the cables must be the indicator light. With the old ones, you do not know whether MicroGen is working properly or not. The indicator light, however, can show you how your MicroGen is doing. When MicroGen is working, you will see a green light. Besides, the light can blink in BP mode and low-power mode on low frequencies (smaller than 50 Hz). The brightness of the light also depends on the power of MicroGen. The light is the brightest on power level 5 and may be barely visible on level 1.
To the Most Lovable Customers
Some days ago, we uploaded an apology video on YouTube and announced the subsequent delivery of new cables. The warm comments almost drove us to tears. We could not have come this far without your support. It is your support and understanding that motivates us to provide better products and services.
We will deliver the new cables with an accompanying apology letter to everyone who has bought a MicroGen. You will not be disappointed. We hope these new cables will make you feel better. We have learned a valuable lesson and will do better next time. Thank you for staying with us!