I bought the Microgen unit and sent in a support ticket as I was having trouble updating the firmware. At first, it was a little hard doing email as the time difference is a lot. Kally suggested FB through messenger so this is what we did. Then when I realized what time it was there, I said go to sleep, and we set up a chat or team view if needed the next morning my time, which would have been her evening time after she had dinner. This is going way out of her way beyond. She was very sweet and knowledgeable, and really wanted to help.
I had sent her pictures as she asked, and she sent me info on what to do and this again was before she got to work the next morning. It worked and all is good. The company is great and with people like Kally, it is even greater. That kind of dedication is hard to come by in today’s world. Thank you again.
